The Effect of Work Stress and Emotional Labor on Performance with Social Support as a Moderating Variable of Nurse Bethesda Hospital Yogyakarta

Dessy Danniswara, Tri Mardiana, Hery Sutanto


This study aims to determine and analyze the effect of the relationship of work stress and emotional labor on performance with social support as a moderating variable. This research is a quantitative research with a questionnaire as a data collection method. The sample of this study was the nurses who served in the inpatient room for class 2, class 3, and the neurosurgery ward at Bethesda Hospital Yogyakarta, amounting to 123 people. The sampling technique used was purposive sampling technique. The results showed that: 1.) work stress had a negative and significant effect on performance, 2.) emotional labor had a significant positive effect on performance, 3.) social support moderated the relationship between work stress positively and significantly. The contribution of this research is to strengthen the theory and results of previous research and science for the world of practice related to human resource management.

Keywords: work stress; emotional labor; employee performance; social support; nurses; hospitals.

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