Lack Of Human Resources On The Waiting Time For Outpatient Pharmacy Services At Emanuel Klampok Hospital

Abstract

Pharmacy services are one of the health service units in hospitals that support the process of patient healing activities and the waiting time for pharmacy services is often a benchmark for patient satisfaction also an indicator of the quality of service of units and hospitals. In the survey of outpatient Pharmacy service waiting time for times where the patient is not too crowded, an average of 20 minutes for concoction and non-concoction drugs while for crowded patients the waiting time for services is an average of 2 hours for concoction and non-concoction drugs. The purpose of this study was to determine the extent of the relationship between the lack of Human Resources and the waiting time for Outpatient Pharmacy services at Emanuel Klampok Hospital. The type of research is quantitative with a research design with a Cross Sectional approach. Samples were taken on crowded days, namely Monday, Wednesday and Friday at 13.00 – 17.00 implementation date in August 2022 with a total of 320 samples of non-concoction drug prescriptions and 95 prescriptions of concoction drugs, the results of the study pointed to the lack of human resources during crowded hours making the waiting time for Outpatient Pharmacy services longer and the number of them complaints reduce patient satisfaction rates.

Keywords: Waiting Time, Lack of Human Resources, Patient Satisfaction.