ANALYSIS OF THE CAUSES OF THE INVOLVEMENT OF THE PRODUCT COMES FROM PRODUCT KNOWLEDGE AND CONSIDERATION OF CONSUMER EXPERIENCE BASED
Abstract
Abstract. All information received consumers of a product will be the knowledge either objectively or subjectively so that assessment of consumers against a product varies. This makes consumers require specific consideration especially when choosing products. Halal consumer products in considering further felt the need to check the products by way of researching and observing the product. Instead, consumers sometimes feel no need to consider both the old and researching product back because it was believed that the product is halal. The problem, how is the reason consumers in considering product halal to affect the product's involvement? Whether the knowledge consumer product involvement influences the product? Based on that problem formulation whose hypotheses are: product involvement influences the product knowledge, product knowledge affect consideration based on experience, and experience based considerations affect involvement product . Based on these things then the purpose of this research is to analyze the consumer consideration in choosing Kosher products based on knowledge to affect the product's involvement. To achieve the goal, the research was done on one of the campuses of Islam in Purwokerto with data collection using the tool in the form of a questionnaire in which each item contains multiple variable question. Questionnaire distributed directly to respondents, namely student faculty of Economics and business with the acquisition of samples as much as 96. The data collected were analyzed using the SPSS program next to test in validity, reliability, classic assumption test and regression. The results, based on simple regression analysis, product knowledge and consideration based on the experience positively affects involvement product, product knowledge positively affect consideration based on experience. While the multiple regression in product knowledge positively incapable of influencing product involvement.
Keywords: Consumer considerations, Halal product, Product knowledge, Product involvement
Full Text:
PDFReferences
Arif, S., & Ahmad, R. (2011). Food quality standards in developing quality human capital: An Islamic perspective. African Journal of Business Management, 5(31), 12242.
BEI, L. T., & Widdows, R. (1999). Product knowledge and product involvement as moderators of the effects of information on purchase decisions: A case study using the perfect information frontier approach. Journal of Consumer Affairs, 33(1), 165-186.
Brucks, M. (1985). The effects of product class knowledge on information search behavior. Journal of consumer research, 1-16.
Carlson, J. P., Vincent, L. H., Hardesty, D. M., & Bearden, W. O. (2008). Objective and subjective knowledge relationships: A quantitative analysis of consumer research findings. Journal of Consumer Research, 35(5), 864-876.
Cilingir, Z., & Basfirinci, C. (2014). The impact of consumer ethnocentrism, product involvement, and product knowledge on country of origin effects: An empirical analysis on Turkish consumers’ product evaluation. Journal of International Consumer Marketing, 26(4), 284-310.
Grewal, D., Levy, M. & Kumar, V. (2009). Customer experience management in retailing: An organizing framework. Journal of Retailing, 85(1), 1-14.
Gu, B., Konana, P., & Chen, H. W. (2011). Consumer Product Consideration and Choice at Purchase Time at Online Retailers.
Gu, B., Park, J., & Konana, P. (2012). Research note—the impact of external word-of-mouth sources on retailer sales of high-involvement products. Information Systems Research, 23(1), 182-196.
Kolyesnikova, N., Dodd, T. H., & Laverie, D. A. (2007). Gratuity purchasing at wineries: an investigation of the determining factors. International Journal of Wine Business Research, 19(4), 239-256
Liang, Y. P. (2012). The relationship between consumer product involvement, product knowledge and impulsive buying behavior. Procedia-Social and Behavioral Sciences, 57, 325-330
Liu, A., Lu, S., & Wei, W. (2014). A New Framework of Ideation-oriented Customer Involvement. Procedia CIRP, 21, 521-526.
Mamat, M., Haron, M. S., & Razak, N. S. A. (2014). Personal Interaction Encounter, Customer.
Park, C. W., & Moon, B. J. (2003). The relationship between product involvement and product knowledge: Moderating roles of product type and product knowledge type. Psychology & Marketing, 20(11), 977-997.
Pantano, E., & Priporas, C. V. (2016). The effect of mobile retailing on consumers' purchasing experiences: A dynamic perspective. Computers in Human Behavior, 61, 548-555.
Samori, Z., Ishak, A. H., & Kassan, N. H. (2014). Understanding the development of halal food standard: suggestion for future research. International Journal of Social Science and Humanity, 4(6), 482.
Verhoef, P.C., Lemon, K.N., Parasuraman, A., Roggeven, A., Tsiros, M., & Schlesinger, L.A. (2009). Customer experience creation: Determinants, dynamics and management strategies. Journal of Retailing, 85(1), 31-41.
Wyrwa, J., & Barska, A. (2017). Packaging as a source of information about food products. Procedia Engineering, 182, 770-779.
Yunus, N. S. N. M., Rashid, W. E. W., Ariffin, N. M., & Rashid, N. M. (2014). Muslim's purchase intention towards non-Muslim's Halal packaged food manufacturer. Procedia-Social and Behavioral Sciences, 130, 145-154.
Zaichkowsky, J. L. (1985). Measuring the involvement construct. Journal of consumer research, 12(3), 341-352.
Refbacks
- There are currently no refbacks.