PENGARUH BUDAYA KUALITAS TERHADAP KINERJA ORGANISASI DENGAN QUALITY FUNCTION DEPLOYMENT SEBAGAI MEDIATOR PADA IKM SEKTOR LOGAM DI JAWA TENGAH
Abstract
Tujuan penelitian ini adalah untuk mengkaji pengaruh positif budaya kualitas terhadap kinerja organisasi yang dimediasi oleh Quality Function Deployment (QFD) pada IKM sektor logam di Jawa Tengah. Unit analisis penelitian adalah IKM sektor logam. Penelitian ini merupakan penelitian kuantitatif dengan teknik pengambilan sempel menggunakan teknik purposive sampling. Responden yang dijadikan sampel dalam penelitian ini dari hasil perhitungan menggunakan rumus slovin sebanyak 93 pemilik IKM logam. Metode analisis yang digunakan untuk menguji hipotesis penelitian adalah regresi linier sederhana, regresi linier dengan pemediasi, dan uji sobel. Hasil penelitian menemukan bahwa budaya kualitas dan QFD berpengaruh positif terhadap kinerja organisasi dimana pengaruh budaya kualitas terhadap kinerja organisasi lebih besar daripada QFD. Pengaruh positif juga ditemukan pada pengaruh budaya kualitas terhadap QFD. Disisi lain, QFD sebagai mediator memberikan efek tidak langsung yang lemah dalam mendukung peningkatan kinerja organisasi melalui budaya kualitas.
Kata Kunci: Kinerja Organisasi, Budaya Kualitas, Quality Function Deployment (QFD), Variabel mediasi, IKM Sektor Logam di Jawa Tengah.
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DOI: https://doi.org/10.32424/jeba.v21i4.1543
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