The Influence Of Health Personnel And Non-Health Personnel On Loyalty With Efficiency Variable As An Intervening Variable

Aldy Agustian, Herni Justiana Astuti, Pujiharto Pujiharto, Eko Hariyanto


This study aims to determine the effect of health workers and non-medical workers on loyalty with efficiency as an intervening variable. The strategy in this research uses associative with a quantitative approach, with a sample of 219 respondents. The sampling technique in this research uses the Non Probability Sampling technique with an approachAccidental Sampling , namely the researcher takes a sample of the sampling technique based on chance. The type of data used is quantitative. Quantitative data in this study is data sourced directly from respondents presented in the form of a Likert scale. Data collection techniques used by distributing questionnaires or questionnaires. The data statistical method used is descriptive statistics andPartial Least Square (PLS) with the SmartPLS version 4.0 program. The research results obtained from the 7 hypotheses, there are 2 hypotheses that are not significant, namely, health workers to loyalty and non-health workers to loyalty.

Keywords: Health workers, efficiency, loyalty

Full Text:



Behrouz Pouragha and Ehsan Zarei, 2016. The Effect of Outpatient Service Quality on Patient Satisfaction in Teaching Hospitals in Iran. Journal of the Academy of Medical Sciences of Bosnia and Herzegovina. 2016 Feb; 28(1): 21–25.

Ghozali, I. 2013. Application of Multivariate Analysis with IBM SPSS 23. Semarang: Diponegoro University.

Shan, L., et al. 2016. "Patient Satisfaction with Hospital Inpatient Care: Effects of Trust, Medical Insurance and Perceived Quality of Care." Plos One 11(10): e0164366.

Sugiyono. 2017. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta

Undang-Undang Republik Indonesia No. 44 Tahun 2009 Tentang Rumah sakit.

Xesfingi, S., et al. (2017). "Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment." International Journal of Health Economics and Policy 2(3): 125.


  • There are currently no refbacks.