The Influence Of Organizational Support On Innovative Behavior, Mediated By Work-Life Balance

Ruby Faozan Qomaruzzaman, Achmad Sudjadi, Ahmad Heryawan

Abstract


This research is a study on coffee shop employees in Purwokerto. This research takes the title: "The Influence of Organizational Support on Innovative Behavior, Mediated by Work-Life Balance". The purpose of this study was to determine the effect of organizational support on innovative behavior, the effect of organizational support on work-life balance, the effect of work-life balance on innovative behavior, and the mediating role of work-life balance variables. The population in this study were all coffee shop employees in Purwokerto. The number of respondents taken in this study was 119 respondents. Random sampling method was used in determining respondents.

Based on the results of research and data analysis using using regression analysis, shows that: (1)organizational support has a positive effect on innovative behavior, (2)organizational support has a positive effect on work-life balance, (3)work-life balance has a positive effect on innovative behavior, (4)Work-life balance acts as a mediating variable in the relationship between organizational support and innovative behavior.

The implication of the above conclusion is that in an effort to increase employee innovative behavior, coffee shops need to pay attention to the balance of work and life of employees, and provide good organizational support.

Keyword : Innovative Behavior; Organizational Support; Work-Life Balance; Employee; Café

 


Full Text:

PDF

References


Abdelraouf, A. A. (2021). The Effect of Organizational Support on Innovative Behavior among Employees of Private Universities in Egypt: The Mediating Role of Work Engagement. Journal of Human Resource Management, 9(1), 1-8. DOI: https://doi.org/10.11648/j.jhrm.2021001.11

Al-Abdali, N. M., Al-Qudah, S. S., Obeidat, B. Y., & Tarhini, A. (2022). The impact of work-life balance on innovative behavior: the mediating role of employee engagement. Journal of Business Research, 142, 717-729. DOI https://doi.org/10.1016/j.jbusres.2022.01.050

Al-Damen, R. A. (2021). Impact of Perceived Organizational Support on Turnover Intention and Job Performance: A Study of Private Health Care Organizations in Jordan. Journal of Health Management, 23(2), 192-201. https://doi.org/10.1177/0972063421991221

Allen, T. D., French, K. A., Dumani, S., & Shockley, K. M. (2021). Organizational Support for Work– Life Balance: Future Directions and Implications for Employee Well-Being and Effectiveness. Journal of Organizational Behavior, 42(1), 93–112. https://doi.org/10.1002/job.2463

Allen, T. D., Golden, T. D., & Shockley, K. M. (2019). How Effective is Telecommuting? Assessing the Status of Our Scientific Findings. Psychological Science in the Public Interest, 20(2), 1–31. https://doi.org/10.1177/1529100619832930

Asif, F., Asadullah, S.M., & Majeed, M.T. (2021). The Relationship between Work- Life Balance and Organizational Support: A Study of Public Sector Employees. Journal of Public Affairs. doi: https://doi.org/10.1002/pa.2645

Badan Pusat Statistik. (2018). Laporan Hasil Survey Inovasi Produk dan Proses Industri Manufaktur Tahun 2017.

Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD- R approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389- 411. https://doi.org/10.1146/annurev- orgpsych-031413-091235

Bao, Y., Liu, H., & Chen, X. (2021). How organizational support affects innovative behavior of employees: The role of work-life balance. Journal of Business Research, 133, 238-247. https://doi.org/10.1016/j.jbusres.2021.03.038

Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. DOI : https://doi.org/10.1037/0022-3514.51.6.1173

BPS.(2021).Usaha Mikro, Kecil, dan Menengah (UMKM)2021. https://www.bps.go.id/publication/2021/12/31/63b0c36fbc97314b693f48b1/usaha mikro-kecil-dan- menengah--umkm--2021.html

Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work–family conflict. Journal of Vocational Behavior, 56(2), 249-276. DOI: https://doi.org/10.1006/jvbe.1999.1713

Chen, H. L., & Liu, H. Y. (2021). The effects of organizational support on work- life balance: The mediating roles of perceived organizational support, work-family conflict, and psychological capital. International Journal of Environmental Research and Public Health, 18(2), 467. https://doi.org/10.3390/ijerph18020467

Chen, Y., Zhang, M., Qian, J., & Wang, Y. (2021). The Effect of Organizational Support on Innovative Behavior: The Role of Psychological Safety and the Moderating Effect of Recognition and Reward. Journal of Business Research, 133, 308–319. DOI : https://doi.org/10.1016/j.jbusres.2020.10.053

CNN Indonesia. (2022). Industri Kopi Indonesia Terus Tumbuh, Terlihat Dari Banyaknya Kedai. https://www.cnnindonesia.com/gaya-hidup/20220328155232-269791395/industri-kopi-indonesia- terus-tumbuh-terlihat-dari-banyaknya-kedai

Connolly, S. L., Vickers, M. H., Holland, P., & Firth, L. (2020). Managers' views on work-life balance and the barriers to implementing flexible working arrangements in the Australian public service. The International Journal of Human Resource Management, 31(18), 2334-2354. DOI: https://doi.org/10.1080/09585192.2018.1510792

Cooper, D.R. and Schindler, P.S. (2017). Business research methods. McGraw-Hill Education. https://doi.org/10.1080/02642069.2018.1460325

Daskal, L. (2020, March 4). 4 Ways to Improve Work-Life Balance Today. Harvard Business Review. https://hbr.org/2020/03/4-ways-to-improve-work-life-balance- today

De Jong, J. P. J., & Den Hartog, D. N. (2010). Measuring innovative work behaviour. Creativity and Innovation Management, 19(1), 23-36. DOI : https://doi.org/10.1111/j.1467-8691.2009.00523.x

Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820. DOI: https://doi.org/10.1037/0021-9010.82.5.812

Ekvall, G., & Arvonen, J. (1991). Change centered leadership: An extension of the two-dimensional model. Scandinavian Journal of Management, 7(2), 101-110. DOI: https://doi.org/10.1016/0956- 5221(91)90006-b

Ellenius, A., Eriksson, L., & Eriksson, O. (2021). Creativity and innovation—two separate stages in the ideation and implementation process. Creativity Research Journal, 33(3), 263-273. DOI: https://doi.org/10.1080/10400419.2021.1944411

Field, A. (2018). Discovering statistics using IBM SPSS statistics. Sage. Tabachnick, B. G., & Fidell,

L. S. (2019). Using multivariate statistics. Pearson. Mackinnon, D. P. (2008). Introduction to statistical mediation analysis. Routledge.

Fisher, G. G., Matthews, R. A., & Gibbons, A. M. (2022). Work-life balance: A review and research agenda. Journal of Organizational Behavior, 43(1), 50-64. https://doi.org/10.1002/job.2516

Fitriani, R. P., & Setyaningsih, S. (2022). The relationship between work-life balance and productivity: The mediating role of job satisfaction. Journal of Management Research, 14(1), 126- 136. https://doi.org/10.5296/jmr.v14i1.19296

García-Sánchez, E., Rodríguez-Gómez, R., & Pérez-Rodríguez, M. J. (2021). HRM practices and innovative behavior: The moderating effect of organizational support in SMEs. European Journal of Management and Business Economics, 30(3), 382- 405. doi: 10.1108/ejmbe-01-2020-0005. DOI : https://doi.org/10.1108/EJM-01-2020-0005

Ghani, U., Muhammad, N., & Ijaz, A. (2020). Impact of organizational support on innovative behavior: The mediating role of work-life balance. Pakistan Journal of Commerce and Social Sciences, 14(3), 620-643.

Greenhaus, J. H., & Allen, T. D. (2011). Work–family balance: A review and extension of the literature. In Handbook of occupational health psychology (pp. 165-183). Springer US. DOI : https://doi.org/10.1007/978-1-4419-9366-6_9

Gul, H.S., Abbas, S., & Arooj, F. (2022). Organizational Support and Work-Life Balance in the Age of COVID-19: A Study of Healthcare Professionals. International Journal of Mental Health and Addiction. doi: https://doi.org/10.1007/s11469-022-01088-6

Hair Jr., J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis (7th ed.). Pearson. DOI : https://doi.org/10.1016/0956-5221(91)90006-b

Han, K., Kim, K. Y., & Yoon, H. J. (2020). The effect of leader-member exchange and organizational justice on innovative behavior: The mediating role of psychological safety. Sustainability, 12(6), 2419. DOI : https://doi.org/10.3390/su12062419

Hayes, A. F. (2018). Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach (2nd Edition). Guilford Press.

Hill, E. J., Miller, B. C., Weiner, S. P., & Colihan, J. (1998). Influences of the virtual office on aspects of work and work/life balance. Personnel Psychology, 51(3), 667- 683. DOI : https://doi.org/10.1111/j.1744-6570.1998.tb00739.x

Isaacson, W. (2021). The Code Breaker: Jennifer Doudna, Gene Editing, and the Future of the Human Race. Simon & Schuster.

Janssen, O., Van der Heijden, B. I. J. M., & Van Ginkel, W. P. (2021). Organizational Support for Innovative Work Behavior: Implications for Employee Well-Being and Company Innovation. Journal of Happiness Studies, 22(2), 677– 697. DOI : https://doi.org/10.1007/s10902-020-00283-9

Javed, S., Raja, U., Bashir, S., & Khan, S. (2021). Organizational support and innovative behavior: the mediating role of work engagement and self-efficacy. Journal of Innovation & Knowledge, 6(1), 1-8. https://doi.org/10.1016/j.jik.2020.04.004

JobStreet. (2021). Indonesian Work-Life Balance Report 2021. Diakses pada 3 April 2023 dari https://www.jobstreet.co.id/en/cms/employer/resources/indonesian- work-life-balance-report-2021 Johnson, B. and Christensen, L. (2017). Educational research: Quantitative, qualitative, and mixed approaches. Sage. DOI : https://doi.org/10.1177/0047287517720749

Johnson, S. K., & Akabas, S. H. (2021). Work-Life Balance in Health Care Professions. In R. G. Upshur (Ed.), Global Encyclopedia of Public Health (2nd ed., pp. 361-369). Elsevier. DOI: https://doi.org/10.1016/B978-0-12-803678-5.01217-4

Judith Velthuis, Marcel Veenswijk, Marianne van Woerkom, and Pascale Peters, Transformational leadership and innovative work behavior: exploring the relevance of gender differences, Creativity and Innovation Management, vol. 27, no. 1, pp. 34-44, 2018. DOI : https://doi.org/10.1111/caim.12228

Kalliath, T., & Brough, P. (2020). Work-Life Balance: Conceptual Issues and Organizational Support Strategies. In A. Antoniou & C. L. Cooper (Eds.), The Psychology of the Workplace (2nd ed., pp. 405–426). Routledge.

Kekana, M. J., & Chauke, N. M. (2021). Work-life balance and innovative behavior among employees in the manufacturing sector in South Africa. SA Journal of Industrial Psychology, 47, a1907. https://doi.org/0.4102/sajip.v47i0.1907

Kementerian Koperasi dan UKM. (2020). Data dan Fakta Koperasi dan UKM. Diakses pada 31 Maret 2023, dari https://www.kemenkopukm.go.id/page/data- dan-fakta-koperasi-dan-ukm Kementerian Koperasi dan UKM. (2021). Profil UMKM Indonesia. https://www.ukm.go.id/artikel/profil-umkm-indonesia/

Khilji, S. A., Tariq, M., & Ahmad, M. (2021). Organizational Support and Work– Life Balance: An Empirical Study of the Banking Sector in Pakistan. Journal of Business and Psychology, 36(3), 443- 456. https://doi.org/10.1007/s10869-020-09683-7

Kim, H., Cho, J., & Lee, H. (2021). Effects of organizational support on work–life balance: The mediating role of job satisfaction. Sustainability, 13(4), 2134. https://doi.org/10.3390/su13042134

Kim, H., Kim, M. J., & Lee, D. (2021). Effects of work–life balance on subjective well-being among workers in South Korea: The moderating role of social support. International Journal of Environmental Research and Public Health, 18(6), 3186. https://doi.org/10.3390/ijerph18063186

Kim, T. Y., & Lee, D. R. (2020). Work-life balance and innovative behavior: The mediating role of psychological safety. Journal of Organizational Change Management, 33(2), 214-232. DOI : https://doi.org/10.1108/JOCM-06-2019-0279

Komisi Pengawas Persaingan Usaha. (2021). Laporan Kinerja Komisi Pengawas Persaingan Usaha Tahun 2020. DOI: https://www.kppu.go.id/wp-content/uploads/LAPORAN-KINERJA-KPPU- 2020.pdf

Kossek, E. E., & Perrigino, M. B. (2021). Advancing Work-Life Integration Research: Merging Workplace Flexibility and Work-Life Balance Concepts to Examine Workplace Support. Journal of Vocational Behavior, 129, 103610. https://doi.org/10.1016/j.jvb.2021.103610

Kossek, E. E., Lautsch, B. A., & Eaton, S. C. (2006). Flexibility enactments in work and family domains: A synthesis and future directions for human resource management. Journal of management, 32(6), 646-680. DOI : https://doi.org/10.1177/0149206306293660

Kutlu, M., & Söylemez, B. (2021). Investigation of the relationship between work– life balance and well-being in healthcare workers during the COVID-19 pandemic. Journal of Healthcare Leadership, 13, 123-133. https://doi.org/10.2147/jhl.s306563

Lai, M. C., Chen, C. Y., & Yang, Y. J. (2021). The impact of organizational support on innovative behavior: Evidence from Taiwan. Sustainability,13(2), 1-16. https://doi.org/10.3390/su13020605

Lam, C. F., & Shi, K. (2021). How social support and emotional exhaustion influence employee innovative behavior. Journal of Business Research, 126, 302- 311. DOI : https://doi.org/10.1016/j.jbusres.2021.02.031

Lawrence, P. R., & Lorsch, J. W. (1967). Organization and environment: Managing differentiation and integration. Harvard Business Review, 45(3), 50-59. https://hbr.org/1967/05/organization-and- environment-managing

Lee, J., Kim, H., & Park, M. (2020). Work-life balance as a mediator of the relationship between organizational support and innovative behavior. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 107. https://doi.org/10.3390/joitmc6040107

Lee, S. H., Lee, K. H., & Lee, Y. K. (2021). The relationship between work-life balance and subjective well-being: Evidence from Korea. Applied Research in Quality of Life, 16(1), 137-155. https://doi.org/10.1007/s11482-019-09805-5

Li Wan & Jiakun Liu (2020). The Impact of Work-Life Balance on Post-90s Young Employees on Innovative Behavior Empirical Research Based on Three Cities in Shandong Provinces. Atlantis Press.

Lin, Y., & Liao, S. (2020). The impact of organizational support on innovative behavior: The mediating role of work engagement. International Journal of Innovation Management, 24(06), 2050052. https://doi.org/10.1142/S1363919620500524

Loh, E. W., Dhanaraj, C., & Ramalu, S. S. (2020). Organizational support and work-life balance as predictors of innovative behavior: The mediating role of work- life balance. Journal of Workplace Behavioral Health, 35(1-2), 73-89. https://doi.org/10.1080/15555240.2019.1658349

Marimuthu, M., & Islam, R. (2021). Mediating role of work-life balance in the relationship between organizational support and innovative behavior. International Journal of Innovation Management, 25(06), 2150061. https://doi.org/10.1142/S1363919621500618

Mosleh, M. H., Yusof, N. M., Rashid, W. E. W., & Masron, T. A. (2022). The impact of innovative behavior on organizational performance: the mediating role of employee commitment and job satisfaction. Journal of Business Research, 142, 1-12. DOI: https://doi.org/10.1016/j.jbusres.2022.01.028

Ramayah, T., Amran, A., & Ahmad, N. H. (2021). Examining the relationship between work-life balance and employee engagement: A study among private sector employees in Malaysia. Journal of Asian Finance, Economics, and Business, 8(4), 1-11. doi: https://doi.org/10.13106/jafeb.2021.vol8.no4.001

Ren, R., & Li, Y. (2021). The impact of organizational support on employees' innovative behavior: The mediating role of work-life balance. Current Psychology, 1-9. https://doi.org/10.1007/s12144- 021-01880-4

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698

Rizana Dani. (2017). Pengaruh Perilaku Berbagi Pengetahuan, Persepsi Dukungan Organisasi Dan Person Job Fit Terhadap Perilaku Inovatif. Majalah Ilmiah Manajemen dan Bisnis.

Robert Eisenberger, Stinglhamber, F., Vandenberghe, C., Sucharski, I.L., dan Rhoades, L. (2002). Organizational Support Theory. Journal of Applied Psychology. DOI : https://doi.org/10.1037/0021- 9010.87.4.698

Setyowati, R., Wibowo, A., & Rahman, A. (2021). The Effect of Organizational Support on Innovative Behavior: The Mediating Role of Job Crafting. Management Science Letters, 11(11), 2921-2932. DOI: https://doi.org/10.5267/j.msl.2021.7.008

Shabbir, S., Iqbal, Z., Rasheed, A., & Riaz, A. (2021). Impact of Innovative Work Behavior on Organizational Performance: A Study of Manufacturing Sector in Pakistan. Journal of Business and Social Review in Emerging Economies, 7(1), 27- 39. DOI : https://doi.org/10.26710/jbsee.v7i1.1731

Shalley, C. E., Hitt, M. A., & Zhou, J. (2020). Organizational Support for Innovative Behavior: Implications for Creativity, Work Engagement, and Job Performance. In D. H. Kim & S. E. Markman (Eds.), The Handbook of Organizational Creativity (pp. 61–83). Academic Press.

Shalley, C. E., Hitt, M. A., & Zhou, J. (2020). Organizational Support for Innovative Behavior: Implications for Creativity, Work Engagement, and Job Performance. In D. H. Kim & S. E. Markman (Eds.), The Handbook of Organizational Creativity (pp. 61–83). Academic Press.

Sheng, J., Zhao, X., & Chen, Y. (2021). Organizational support and innovative behavior in the creative industry: A multilevel analysis. Asia Pacific Journal of Management, 38(1), 1-23. https://doi.org/10.1007/s10490-020-09724-0

Shin, Y., & Jung, J. (2019). The role of work-life balance in promoting innovative behavior: A study of Korean employees. Journal of Innovation and Knowledge, 4(3), 145-151. https://doi.org/10.1016/j.jik.2018.09.005

Shore, L. M., & Tetrick, L. E. (1991). A construct validity study of the survey of perceived organizational support. Journal of applied psychology, 76(5), 637-643. DOI : https//doi.org/10.1037/0021-9010.76.5.637

Sinaga, M. (2022). Slovin’s Formula Application for Sample Determination on Research of Job Satisfaction Factors (Case Study: ABC Company). Advances in Social Science, Education and Humanities Research, 622, 301-307. https://doi.org/10.2991/asr.k.210512.055

Skinner, B. F. (1953). Science and human behavior. Simon and Schuster. Blau, P. M. (1964). Exchange and power in social life. Transaction Publishers.

Song, M., Liu, Y., & Cui, Y. (2021). The effects of work-life balance on employees' innovative behavior. International Journal of Innovation Management, 25(04), 2150023. https://doi.org/10.1142/S1363919621500231

Srivastava, N., & Srivastava, A. (2021). Work-Life Balance and Organizational Support: A Study of the Higher Education Sector in India. Journal of Human Values, 27(1), 17-32. doi: https://doi.org/10.1177/0971685 820981682

Stock, J.H., & Watson, M.W. (2021). Introduction to Econometrics, 4th Edition. Pearson. Sutrisna, B. (2019). Metodologi Penelitian Kesehatan. Jakarta: Sagung Seto.

Suardana, I. W. (2018). Statistik Terapan. Denpasar: Udayana University Press. Suardana, I. W. (2019). Metode Statistika. Denpasar: Udayana University Press. Sugiyono. (2019). Statistik untuk Penelitian. Bandung: Alfabeta.

Taxman, F. S., Sheely, A. L., Byrne, J. M., & Pattavina, A. (2020). Organizational support and innovative behavior: An application of the job demands–resources model in the context of public safety. American Journal of Criminal Justice, 45(1), 86-103. DOI : https://doi.org/10.1007/s12103- 019-09467-3

Thakur, A., & Kumar N. (2015). The Effect of Perceived Organizational Support, Role Related Aspects and Work Involvement on Work-Life Balance: Self Efficacy as a Moderator. International Journal of Scientific and Research Publications

Wang, X., Feng, Y., & Shuai, C. (2021). Organizational Support, Workload, and Innovative Behavior: Evidence from China. Asia Pacific Journal of Management, 38(4), 1083-1107. DOI: https://doi.org/10.1007/s10490-021-09786-6

Wang, Y., & Chen, Y. (2020). Does work-life balance matter for innovative behavior? The mediating effect of work engagement. Asia Pacific Journal of Management, 37(1), 91-110. https://doi.org/10.1007/s10490-019-09662-9

West, M. A., & Farr, J. L. (1990). Innovation at work. The psychology of innovation in organizations, 3-20. https://doi.org/10.1002/9780470696752.ch1

Yong, J., Li, L., & Huang, C. (2021). Organizational Support for Innovation and Employees' Innovative Behavior: A Meta-Analysis

Yuan, F., Chen, C. C., & Liao, J. (2021). Does ethical leadership affect employee innovation behavior? A dual-pathway perspective. Journal of Business Research, 124, 374-384. DOI: https://doi.org/10.1016/j.jbusres.2020.10.051

Zhang, X., Li, H., & Yuan, X. (2021). How Does Organizational Support for Innovative Behavior Affect Employees’ Innovation Performance? The Role of Work Engagement and Learning Goal Orientation. Frontiers in Psychology, 12, 690695. DOI : https://doi.org/10.3389/fpsyg.2021.690695

Zhang, Y., Liao, J., & Zhao, S. (2021). Work-life balance and psychological well- being of Chinese employees: The roles of emotional intelligence and social support. Journal of Happiness Studies, 22(1), 1-22. https://doi.org/10.1007/s10902-019- 00211-4


Refbacks

  • There are currently no refbacks.