Perception Of Communities And Apparatus About The Performance Of Service Provider In Local Government (Case Study In Ajibarang District, Banyumas District)

Farah Rihhadatul ‘Aisy, Meutia Karunia Dewi, Devani Laksmi Indyastuti, Agung Widi Hatmoko

Abstract


The local government through the sub-district office is the spearhead that directly deals with the community. The performance of government service providers is increasingly being challenged for optimal results and to be able to respond to increasingly high demands from the public. Service performance is of course related to the quality of human resources owned by the public service unit or the implementing apparatus of the public service unit. This study aims to analyze the performance of public service providers in the Ajibarang District Office, Banyumas Regency, based on the perceptions of the public and apparatus. The research method used is descriptive qualitative with a sampling technique using Non-probability Sampling and purposive sampling method. The research respondents consisted of 5 people from the sub-district office apparatus and community members. Data were analyzed using the interactive data analysis method from Miles and Huberman, through data reduction, data presentation, and conclusions. The results of the study show that the performance of service providers at the Ajibarang District Office has reached a good level, but there are still several aspects that need improvement, such as the level of responsiveness, simplification of procedures, and ability to use assistive devices. This research is expected to provide a better understanding of the performance of public service providers at the sub-district level and provide input for local governments in improving the quality of services to the community.

 

Keywords: Human Resources Performance, Community Perception, Apparatus Perception.

 


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