IMPLEMENTASI KNOWLEDGE MANAGEMENT PADA USAHA KECIL MENENGAH: PERSPEKTIF CRITICAL SUCCES FACTOR (CSF)

Abstract

That knowledge management implementation at SME works well, need to understand critical success factor (CSF) of knowledge management implementation according to SME’s characteristic. CSF viewed as action and practice to ensure the success of knowledge management implementation. Knowledge management is process to create, obtain, understand, divide, and apply knowledge, it doesn't matter where knowledge is, to increase organization learning and performance, include identify, create, acquisition, transfer, sharing, and knowledge exploitation. Knowledge management implementation have challenges to SME because there are very basic differences of knowledge management implementation between SME with business organization, either evaluated from management side, structure, culture, and HRM also. Knowledge management implementation success at SME determined by CSF, like leadership and management support, culture, information technology, strategy and goals, measurement, organization infrastructure, process and activity, motivation, resource, training and education, HRM and HRM participation. CSF understanding assists SME to identify important problem that must be faced when designing and applying knowledge management. No understanding of CSF causes SME will not obtain benefit from knowledge management implementation.