PENGARUH KEMAMPUAN ADAPTASI DAN KEUNGGULAN SUMBER DAYA MANUSIA PADA KINERJA PROSES UNTUK MENINGKATKAN KINERJA KUALITAS PRODUK PADA USAHA KECIL DAN MENENGAH DI JAWA TENGAH

Abstract

The background of this research was based on the phenomenon in SMEs business. As one of the Indonesian business entities, SMEs plays a significant role during the 1998 economic crisis. The same contribution was also played by SMEs in the East Asian and European countries. Despite its contribution to the economy, many challenges have to be faced by SMEs, creating the needs for intensive research in SMEs. Adaptability and human resource excellence are among many factors that need to be given attention in relation to the change in the SMEs' business environment. The sample of this study was 200 non-agricultural SMEs in Central Java, analyzed with the structural equation modeling technique to prove the proposed hypothesis: that adaptability and human resource excellence will affect the process performance, and process performance will affect to the product quality. The result shows that adaptability and human resource excellence have a positive and significant effect toward process performance. Furthermore, process performance also has a positive and significant effect toward product quality. The more important aspect that needs to be given attention, however, is the higher effect of adaptability compared to the human resource excellence.
Keywords: (1) adaptability (2) human resource excellence (3) process quality (4) product quality