DETERMINAN KINERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI MEDIATOR: STUDI DI KANTOR PELAYANAN PUBLIK

Abstract

This study was conducted in one of public sector companies located in Banyumas. The purpose of this study was to determine the influence of emotional intelligence, education and training on employees’ performance. Moreover the study was also assessing the potential mediating effect of job satisfaction on the relationship. This study took a sample of all employees totaling of 86 people and the data was collected through questionnaire. The results of data analysis revealed that emotional intelligence, education and training positively influence performance and job satisfaction acted as a mediator in the relationship. Very high emotional intelligence is required to foster a strong sense of confidence that employees in performing their duties and functions well. To improve performance, employees need to be involved in education and training so as to complete all work in a responsible manner. Another factor of concern is the increase in job satisfaction as a reward for good performance, providing job security and provides the opportunity for employees to follow a promotion for career enhancement.
Keywords: Performance, emotional intelligence, education and training and job satisfaction