ANALISA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT PRIKASIH

Abstract

The purpose of this study was to determine the effect of service quality on patient satisfaction Prikasih hospital. This research is based on the distribution of questionnaires to 100 patients class III. This analysis was conducted to test the regression coefficients jointly or simultaneously (F test), the test individually or partial regression (t-test), analysis of determination (R2) and regression test. The results of this study indicate that the R2 value of 0, 583, which means 58.3% of patient satisfaction variables explained 58.3% by Tangible variable (X1), Reliability (X2), responsivenes (X3), Assurance (X4), and Empathy (X5) and 41.7% influenced by other factors. Keywords: quality of service, satisfaction