EFEK MODERASI SELF- EFFICACY PADA PENGARUH KECERDASAN EMOSIONAL TERHADAP PERILAKU KEWARGAAN ORGANISASIONAL (Studi Empiris di Lembaga Perbankan Bukan Bank di Magelang)

Abstract

The goal of this research is to test the moderation effect of self-efficacy on the influence
emotional quotient at organizational citizenship behavior in financial institute non bank at
Magelang religion. There are several hypotheses to be tested in this research. (1) There is
effect emotional quotient on organizational citizenship behavior (2) Self-efficacy for effect
moderating emotional quotient on organizational citizenship behavior. A survey was
conducted by using questionnaires from previous research. The questionnaires were sent to 8
financial institute non bank at Magelang religion. The sample consisted of 96 respondents.
Validity tests and reliability tests were used to test the questionnaires content. The study
employs a moderated regression analysis (MRA) to analyze the hypotheses and ass it by SPSS
16.00 from windows programs. The result supported of hypotheses 1 and not supported
hypothesis 2 of study. A thorough discussion on the relationship among the variables is
presented in this paper.