Sistem Pelayanan dan Elemen Organisasi pada Sektor Jasa

Abstract

Recently, the service sector has become one of the most popular sectors in Indonesia. Regarding
to its highly contribution in the economy sector, the service delivery sistem should have been
increased. However it is not an easy task to do, since the service delivery sistem is sensitive to
some failures. There are two failures often occur in the sistem, first is occurred when the
employees in the publik sector could not understand the goal of its service. Second is occurred
when the employees in the publik sector failed in implementing the goal into actions. Therefore
the following paper would discuss some factors affecting the service delivery sistem in the
service sector. Furthermore, there would be some suggestions in order to increase the sistem
itself through an organization in order in facing the environment that changes rapidly.