ANALISIS SISTEM ANTRIAN DAN OPTIMALISASI LAYANAN PUBLIK DI KANTOR PELAYANAN PAJAK PRATAMA PURWOKERTO
The first step is to book study method is to collect , observe, analyze relevant theories . The second step is making direct observation by measuring the speed of arrival and departure of the taxpayer as well as the long pelayananan received at each service . The third step analyzing the arrival of the taxpayer in each service processed with frequency intervals of 10 minutes to find the number of arrivals and keberangktan the unity of time ( λ ) After doing the research results that the average waiting time taxpayer in the system and in the queue already meet specified target is 5 to 10 minutes .
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Performance by Fakultas Ekonomi & Bisnis, Universitas Jenderal Soedirman, Indonesia