Analysis of the Causes of Low Satisfaction Performance Appraisal, Study in PT Indonesia Power PLTU Adipala

Kukuh Pambudi, Ratno Purnomo, Ade Irma Anggraeni


Every year the organization conducts an Employee Satisfaction Index (ESI) and Employee Engagement Index (EEI) survey for all of its employees. The purpose of this survey is to determine their level of satisfaction in the work environment from time to time. Supporting indicators used in the ESI survey include: satisfaction of the employee placement / promotion process, satisfaction of education and training, satisfaction of the performance appraisal process: satisfaction of the placement / assignment process and satisfaction of leadership guidance / direction. Based on the survey results, it turns out that the performance appraisal as a supporting indicator for ESI gets the lowest satisfaction score compared to other supporting indicators. This type of research uses quantitative and qualitative approaches. The quantitative approach is in the form of an employee satisfaction survey, while the qualitative approach is used to understand an issue or problem: dig deeper into the main factors that cause dissatisfaction in the performance appraisal.

Key words : employee satisfaction, performance appraisal, key performance indicators, competency


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