Doctors' Perceptions About Workload on Doctors' Performance During the Covid-19 Pandemic in the Emergency Departement

Dikta Zanwar Arifin Rafiq, Sri Murni, Wahyu Siswandari


The decline in the performance of doctors in hospitals is one of the problems that cause a decrease
in the quality of patient care in hospitals. a doctor must be able to manage the workload so that his
performance does not decrease. The workload is one of the factors that affect the performance of a
doctor in carrying out services to patients. This study uses a qualitative method to determine the
doctor's perception of the workload at the Harapan Ibu Hospital on performance during the COVID-
19 Pandemic.Data was obtained through in-depth interviews. The analysis of this study uses
descriptive qualitative analysis and the results of the study will present an in-depth picture of the
workload in the hospital emergency department related to performance from the doctor's point of
view. The results obtained are mostly from work experience carried out in large jobs, especially
during the increasing cases of the Pandemic which made it exceed the capacity of the hospital. In
addition, the workload increases such as changes in workflow, psychological health, work
environment, and are added if the level of honesty of patients and families is low. These factors are
cause changes in the doctor's declining performance
Keywords: Workload, Performance, Emergency Departement, COVID-19

Full Text:



Australasian College for Emergency Medicine. Emergency Department Design Guidelines. (2014).

[Cited 2015 august 7]. Available from


Bragard, I., G. Dupuis, and R. Fleet, (2014) Quality of work life, burnout, and stress in emergency

department physicians: a qualitative review. Eur. J. Emergency Med: Off. J. Eur. Soc.

Emergency Med.,

Bakker, A. B., & Sanz-Vergel, A. I. (2020). Burnout. In B. J. Carducci & C. S. Nave (Eds.), The

Wiley Encyclopedia of Personality and Individual Differences: Clinical, Applied, and Cross-

Cultural Research: Vol. IV (1st ed., pp. 411–415). John Wiley & Sons Ltd.

Cai H, Tu B, Ma J, Chen L, Fu L, Jiang Y, et al (2020). Psychological impact and coping strategies

of frontline medical staff in Hunan between January and march 2020 during the outbreak of

coronavirus disease 2019 (COVID) in Hubei, China. Med Sci Monit. 2020; 26:1–16.

Carayon, P., Wetterneck, T.B., Rivera-Rodriguez, A.J., Schoofs Hundt, A., Hoonakker, P., Holden,

R., Gurses, A.P., (2014). Human factors systems approach to healthcare quality and patient

safety. Appl. Ergon. 45, 14e25.

Dhania, Dini Rama. (2010). Pengaruh Stres kerja, Beban kerja terhadap Kepuasan kerja.

Universitas Muria Kudus. Jurnal Psikologi.

Djeremi, Hasiolan, L. B., & Minarsih, M. M. (2016). Pengaruh Lingkungan Kerja, Budaya

Organisasi, dan Kepemimpinan terhadap Kinerja Pegawai pada Dinas Pasar Kota Semarang.

Journal of Management Vol.02 No.02.

Fehr AR, Perlman S. (2015). Coronavirus: An Overview of Their Replication and Pathogenesis.

Methods Mol Biol; 1282: 1–23.

Haryanti, H., Aini, F., & Purwaningsih, P. (2013). Hubungan Antara Beban Kerja Dengan Stres

Kerja Perawat Di Instalasi Gawat Darurat Rsud Kabupaten Semarang. Jurnal Manajemen

Keperawatan, 1(1), 111590.

Humas FIK UI. (2020). FIK UI adakan Survey status Psikososial perawata penangangan Covid-19

Indonesia, Departemen Kesehatan (2010), Prinsip umum IGD, Direktorat Jenderal Pelayanan

Medik, Jakarta.

Kementerian Kesehatan Republik Indonesia (2020). ―Pedoman tatalaksana COVID-19‖ Jakarta.

Edisi 4

Levin, S., France, D.J., Hemphill, R., Jones, I., Chen, K.Y., Rickard, D., Makowski, R., Aronsky,

D., (2006). Tracking workload in the emergency department. Hum. Factors 48, 526e539.

Niks IMW, De Jonge J, Gevers JMP, Houtman ILD (2013). Design of the DISCovery project:

tailored work-oriented interventions to improve employee health, well-being, and

performance-related outcomes in hospital care. BMC Health Services Research 2013; Vol. 13.

Ornell, F., Schuch, J. B., Sordi, A. O., & Kessler, F. H. P. (2020). ‗―Pandemic Fear‖‘ and COVID-

: Mental Health Burden and Strategies. Brazilian Journal of Psychiatry, 42(3), 232–235.

Satuan Tugas Penanganan Covid-19 (2021, 31 Agustus) Retrieved from,

diakses pada 31 Agustus 2021

Soleman, A. (2011). Analisis Beban Kerja Ditinjau Dari Faktor Usia Dengan Pendekatan

Recommended Weight Limit. Jurnal Arika, Vol.05 No.02.

Sugiyono. (2015). Metode Penelitian: Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta

Sunjaya, Deni Kurniadi , Dewi Marhaeni Diah Herawati, Adiatma Y. M. Siregar (2020).

Depressive, anxiety, and burnout symptoms on health care personnel at a month after COVID-

outbreak in Indonesia. Department of Public Health, Faculty of Medicine, Universitas


Weigl M, Muller A, Vincent C, Angerer M, Sevdalis N. (2011). The association of workflow

interruptions and hospital doctors‘ workload: a prospective observational study. BMJ Qual Saf

; 21: 399-407.

Wirawan. (2009). Evaluasi Kinerja Sumber Daya Manusia. Jakarta, Salemba Empat


  • There are currently no refbacks.