Investigating the Relationship between Patient Empowerment and Hospital Environment Facilities through Creating Shared Values on Satisfaction

Kartikasari Kartikasari, Lusi Suwandari, Budi Aji


The existence of a patient-oriented health service paradigm requires useful policies to increase patient satisfaction by increasing patient empowerment, creating shared value, and a hospital facilities environment. The aims of this research are to determine the relationship between patient empowerment, the creation of shared values, facilities, and the hospital environment to the patient’s satisfaction at the RSUD dr. R. Goeteng Taroenadibrata Purbalingga. This study is a cross-sectional study conducted in August 2022 on patients at RSUD Dr. R. Goeteng Taroenadibrata Purbalingga. The sample size used is 150 respondents. The research instrument used is a questionnaire. The result of this research is C.R. Value the effect of patient empowerment on satisfaction was 2.605 (p= 0.009). The p-value is less than 0.05, meaning that patient empowerment positively and significantly affects patient satisfaction. C.R. Value the effect of joint value creation on patient satisfaction was 5.129 (p= 0.000). P value less than 0.05 means that the creation of shared value has a positive and significant effect on patient satisfaction. C.R. Value of the effect of hospital environment facilities on patient satisfaction is 3.128 > 1.65, and the significance value is 0.002 < 0.05, meaning that the hospital environment facilities have a positive effect on patient satisfaction.

Keywords: Patient satisfaction, patient empowerment, shared value creation, environmental facilities

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