Analysis of Suppliers' Satisfaction with the Procurement Process for Goods and Services at RSUD Dr. R. Goeteng Taroenadibrata Purbalingga

Kristina Sutini, Lusi Suwandari, Budi Aji


This research focuses on the crucial role of procurement of goods and services in the operation of hospitals to support effective and efficient healthcare services. The objective of this study is to analyze suppliers' satisfaction with the procurement process at Dr. R Goeteng Taroenadibrata Purbalingga General Hospital, through the evaluation of communication effectiveness and procurement procedure quality. The research employs a quantitative approach with a cross-sectional method. The population consists of 218 suppliers who collaborated with Dr. R Goeteng Taroenadibrata Purbalingga General Hospital in 2022. A sample of 69 respondents was selected, with a 10% margin of error and 90% confidence level. The results indicate that the communication process and procurement procedure quality significantly influence supplier satisfaction at Dr. R. Goeteng Taroenadibrata Purbalingga General Hospital. Good communication and high-quality procurement procedures positively contribute to supplier satisfaction, underscoring the importance of maintaining strong supplier relationships and improving procurement processes. The implications of this study suggest that hospitals should focus on communication and procurement procedures to enhance the efficiency of procuring goods and services, providing a foundation for further research in improving supplier relationships in the healthcare sector.

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