Implementing Kaizen and 5S in Retail XYZ: An Analysis of Operational Efficiency and Workforce Engagement

Abstract

This study explores the implementation of Kaizen and 5S methods at Retail XYZ, aiming to analyze their impact on operational efficiency and employee satisfaction. Utilizing a qualitative approach through indepth interviews with 10-15 respondents, the research identifies significant operational issues, such as waste in inventory management and slow check-out processes. The findings indicate that the application of Kaizen effectively reduces waste and improves inter-departmental coordination, while the implementation of 5S creates a more organized work environment that supports productivity. This study provides recommendations for ongoing training and regular evaluations to enhance the effectiveness of Kaizen and 5S implementation, which are expected to serve as a guide for other retail companies.

Keywords: Kaizen; 5S; operational efficiency; employee satisfaction; retail.