Factors Influencing Organizational Citizenship Behavior in an Organization (A Literature Review)

Abstract

This article contains a literature review on the factors that affect Organizational Citizenship Behavior in an organization. The scope used is based on the science of Human Resource Management. The method of writing articles is to use the library research method sourced from online media such as Google Scholar, Mendeley, and other online academic media. The results of the article in Literature Review are that: 1) Employee performance is one of the main factors in Organizational Citizenship Behavior, 2) Job satisfaction is the second factor that affects Organizational Citizenship Behavior, 3) Organizational culture is the third factor that affects Organizational Citizenship Behavior.

Keywords: Organizational Citizenship Behaviour, Employee Performance, Job Satisfaction, Organizational Culture