An Assessment Mental Workload and Its Associated Factor among Employees in Budhi Asih Mother and Child Hospital

Karina Prawestisita, Dwita Darmawati, Daryono Daryono

Abstract


Budhi Asih Mother and Child Hospital has experienced a high increase in the number of patients in
recent years. This study aims to determine the workload of employees at Budhi Asih Mother and
Child Hospital and its associated factor as a reference for determining new employee recruitment
policies. This research is a descriptive-analytic study with a cross sectional design. The sampling
method used in this research is the total sampling method, which included all 55 employees. This
study uses the NASA-TLX (National Aeronautics and Space Administration Task Load Index)
questionnaire to determine the workload of employees. NASA-TLX consists of six dimensions,
namely mental demand, physical demand, temporal demand, effort, and frustration. The collected
data were analyzed using descriptive (mean and standard deviation) and inferential (t-test, Kruskal
Wallis, One-way Anova, Spearman) statistics. The data analysis was performed with SPSS version
25. The mean NASA-TLX score for mental workload was reported 61.89 ± 21.90, where effort
dimension had the highest score compared to other dimensions (Mean ± SD weight: 68.69 ± 24.40;
Mean rate: 3.24 ± 1.20; Mean score: 14.97 ± 8.01). Mental workload of employee had a significant
relationship with the age of employees, and the work unit (P<0.05). In addition, the delivery room
reported the highest mental workload score (82.73 ± 11.20). Based on the results, hospital
management needs to make the division of tasks and allocation of employees better so that the
workload of employees decreases and is more equitable.
Keywords: Mental workload, NASA-TLX, hospital


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